Refund policy

Return & Refund Policy

At WipeWiz, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible item, please contact us so we can help resolve the issue.

Returns

We offer a 7-day return/replacement period from the date you receive your order.

To be eligible for a return or replacement:

The item must be unused and in the same condition as received.
The item should be returned in its original packaging, where applicable.
You must provide your order details or proof of purchase.
The return request must be submitted within 7 days of delivery.

To request a return or replacement, please contact us at:

Email: waipwiz@gmail.com

Please do not send any product back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Damaged, Defective or Wrong Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at waipwiz@gmail.com with:

Your order number
A description of the issue
Clear photos or a video showing the product and the issue

After reviewing the information, we will provide the appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or hygiene requirements.

Returns may not be accepted for:

Used or damaged products caused by the customer
Products without original packaging, where applicable
Products that have been altered or modified
Clearance or sale items, where applicable
Products returned after the eligible return period

Exchanges / Replacements

If your product is defective, damaged, or the wrong item was delivered, we may offer a replacement after reviewing your request.

Replacement availability depends on product stock.

Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, we will provide instructions regarding the return process.

For other return requests, return shipping arrangements may depend on the reason for the return and the product concerned.

Please contact us before shipping anything back.

Refunds

Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the amount will be refunded to your original payment method, where applicable.

The refund may take 5–10 business days to appear in your account after it has been processed. The exact time may also depend on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact us at:

waipwiz@gmail.com

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.